NATHAN THOMPSON
434-509-6219
Safenightlife@gmail.com
Profile
I am a security professional with 15+ years of experience in hospitality, event planning, and security management. I have worked in venues of all sizes, from small venues with 100 people or less to venues with 3000 unique customers per night. My specialty is the intersection of security and customer service. Ask me how I can bring my expertise in maintaining a fun, safe nightlife environment to your venue.
Skills
– Developing procedures to increase efficiency in hospitality/nightlife settings
– Planning and hosting events for up to 500+ guests
– Conflict resolution, crowd management, and venue access management
– Collaborating with security staff, bartenders, general manager, DJ and other staff members to create a safe, efficient and fun environment for customers and staff
– Maintain daily financial records for the General Manager
– Managing a team of 8+ employees
– Ensuring the safe serving and sale of alcoholic beverages/ABC compliance
Experience
Security Professional, Sauf Haus Bier Hall and Garden, Washington D.C. January 2020 to March 2020
- Cooperated with a large team (20+ staff) to ensure safety, ordinance compliance and efficient business operations using various communication methods
- Worked closely with members of the law enforcement Nightlife Task Force and EMS personnel to ensure safety inside and outside of the venue and in surrounding areas
- Developed innovative methods of crowd control to maintain customer safety and improve the customer service experience within the venue
Security Professional, Public Bar Live, Washington D.C. January 2020 to March 2020
- Developed new methods for crowd control to ensure safety and improve customer service in a multi-floor layout venue
- Worked closely with all staff members and managers to improve customer experience
- Helped to merge the roles of security and hospitality to create a relaxed and fun environment for customers and staff
Head of Security, Rapture Restaurant and Nightclub Charlottesville, VA
2017 – 2019
- Working closely with the GM to develop new procedures for increased security, improved guest experience, and greater venue profitability
- Resolving guest concerns and possible conflicts under pressure
- Assuming increasing responsibilities to support the GM and the organization’s best interest
Security Professional, The Hills Restaurant and Bar Lynchburg, VA
May 2016 – March 2017
- Creating an enjoyable environment for customers and staff
- Establishing conflict resolution procedures to establish a safer work environment
- Working closely with the GM to develop team management techniques that integrated security with customer service
Independent Security Contractor Lynchburg, VA / Surrounding areas 2017 – Present
Major client: Toe to Toe Productions
- Developing thorough search procedures to increase safety within the venue
- Managing interactions that facilitate customer satisfaction and repeat clientele
- Planning venue access and managing third party security collaborations
Independent Security Contractor
Radford, VA / Surrounding areas
2006 – 2008
Major clients: Drawn (Music performance group), JD’s Bar and Grill
- Overseeing ABC and fire code compliance
- Controlling and monitoring venue access
- Secure cash handling and distribution
Sales Assistant, Smith Automotive Investments Lynchburg, VA
2005 – 2020
- Facilitating daily sales and operations
- Organizing promotional events and overseeing client experience
- Working closely with clients and vendors to develop and maintain profitableinteractions
- Ensuring secure handling of investment-level antique automobiles with values up to/exceeding $1MIL
Education
Radford University, Radford Virginia B.S. in Production Technology August 2003 – May 2007
References Available upon request